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Resume
Professional Experience
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Designer | Consultant | Coach

 

Owner @ PJH Learning + Performance

January 2021 - Present

  • Consult with leaders, teams, and organizations on a range of learning and performance problems

  • Design and develop learning solutions to enhance employee effectiveness and engagement at work

  • Coach students, entrepreneurs, and leaders to design systems to enhance their learning and productivity

Manager, Learning Experience Design @ Wayfair

January 2019 - October 2020

  • Partnered with Wayfair Engineering leadership and subject matter experts (SMEs) to design, develop, and deliver a range of in-person, online, hybrid, and social learning experiences to enhance the capabilities of Wayfair tech talent (3,000+ employees)

  • Undertook quarterly assessments of the performance gaps and training needs of product managers, UX designers, and analysts

  • Led teams of learning designers, SMEs, and facilitators in the design and delivery of programming

  • Managed the development of a Wayfair-specific tech curriculum, resource library, set of job aids, and other online content

  • Evaluated the effectiveness of training courses and programs and implemented improvements

  • Developed a 3-day intensive onboarding program for Wayfair product managers, resulting in increased NPS and speed-to-ramp

  • Managed the Elevate Idea Incubator, a portfolio of informal and social learning programs, including lessons learned panels, roundtable discussions, product team spotlights, and others to foster connections and engagement across tech at Wayfair

Research Associate to Amy C. Edmondson & Ranjay Gulati @ Harvard Business School

July 2017 - December 2018

  • Researched psychological safety at work, including performing a literature review on the construct and summarizing applicable case studies on safe and unsafe cultures, for Thinkers50 #3 Management Thinker Amy Edmondson, resulting in her book The Fearless Organization, awarded the Thinkers50 2019 Breakthrough Idea Award

  • Authored a handbook chapter on learning organizations and co-authored a chapter on assessing learning organizations with Amy and Prof. Francesca Gino for the Oxford University Press Handbook on The Learning Organization

  • Co-authored a case study on the Novartis Genesis Labs incubator program to foster silo-bridging pharma innovation

  • Edited footage from seven years of CEO presentations to the HBS Advanced Management Program (AMP), to create self-guided teaching progressions for executives on key topics in management, leadership, and more

Manager, Course Delivery @ HBX/Harvard Business School Online

June 2015 - June 2017

  • Managed the design and development of the Management Essentials online course with the late HBS Prof. David A. Garvin and Prof. Joe Fuller, serving as lead instructional designer, content developer, and project manager

  • Assisted in the design, development, and delivery of the online Negotiation Mastery program with HBS Prof. Michael Wheeler, including interviewing master negotiators, adapting case studies, and creating an online negotiation tool

  • Delivered the Economics for Managers course to thousands of HBX students worldwide, including revising course content on economics, strategy, marketing, and branding, writing quiz questions, grading student reflections, assisting students with special needs, crafting course announcements, and more for HBX Faculty Chair Prof. Bharat Anand

Course Delivery Specialist & Research Analyst @ International Monetary Fund (IMF)

October 2013 - June 2015

  • Designed and delivered online courses in Financial Programming, Debt Sustainability, Energy Subsidy Reform, Macroeconomic Forecasting, and Financial Market Analysis via edX to educate government officials and the general public on key issues in macroeconomics, finance, and statistics, winning 2014 Fund-wide Innovation Award.

  • Developed teaching materials, including PowerPoint presentations, Excel templates, Stata and EViews datasets, and more for IMF economists teaching both face-to-face and online courses, leading two workshops myself

Academic Background
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Researcher | Thinker | Learning Nerd

 

August 2020 - Present

Ed. D. Candidate, Instructional Systems Technology

Indiana University - Bloomington, School of Education

  • Studying the application of learning and performance technologies to facilitate more effective learning and behavior change

  • Coursework: Foundations of Educational Technology, Learning Theories & Cognition, Analysis for Instructional and Performance Improvement, Instructional Design & Development, Instructional Development & Production Processes, Evaluation and Change in the ID Process, Instructional Strategies & Tactics, Learning Environment Design, Organizational Behavior, Managerial Decision-Making

January 2017 - December 2018

M. Ed., Mind, Brain, & Education
 
Harvard University Graduate School of Education '19

  • Studied applications of principles from psychology and neuroscience to adult learning and development

  • Coursework: Educational Neuroscience, Cognitive Psychology, Developmental Psychology, Organizational Psychology, Leadership, Entrepreneurship, & Learning, Applied Data Analysis, Behavioral Science, Team Learning, Emotion Science

  • Research: Studied the neural correlates of “aha” learning moments with Prof. Todd Rose; studied effects of setting performance vs. learning goals with Prof. Gino; examined role of emotion regulation difficulties in learners with anxiety disorders

  • Teaching: TF for Prof. Monica Higgins’s Leadership, Entrepreneurship, & Learning course for Ed.L.D. students

September 2009 - June 2013

B.A., Economics, Political Science

Dartmouth College '13

  • Coursework: Economics (micro, macro), Critical Thinking, Statistics, Econometrics, Financial Markets, Global Trade

  • Activities: DREAM mentoring, Students for Education Reform, Beta Alpha Omega fraternity, PAAR-Dartmouth

Knowledge & Skills

Below I've provided a sample of some of my top frameworks, skills, techniques, tools, and more to provide a snapshot of what I know and how I approach work.


Feel free to reach out if you see something that piques your interest or think that I might be able to help.

Research

Data Collection

  • Literature Review​​​

    • Zotero

  • Surveys

    • SurveyMonkey​

    • Qualtrics

    • Google Forms

 

Data Management

  • Microsoft Excel

  • Zotero

 

Data Analysis

  • Microsoft Excel 

  • Google Sheets

  • STATA

  • R

 

Writing

  • Microsoft Word

  • Google Docs

Reporting & Presentation

  • Microsoft PowerPoint

  • Google Slides

  • Prezi

Development

Course Authoring

  • OpenEdX

  • Canvas

  • Blackboard

  • Moodle

  • Articulate Rise

  • Articulate Storyline

  • Teachable

  • TalentLMS

 

Content Development

  • Design

    • Canva​

    • Adobe InDesign

  • Filming & Editing

    • Adobe Premiere​

    • FinalCut Pro

Writing​

  • Individual

    • Grammarly​

  • Team

    • SME Management

Teamwork

Communication

  • Face to Face

  • Virtual

    • Email/Slack

    • Zoom/Teams/GMeet

Collaboration

  • Synchronous​​

    • Design Thinking​

    • Miro

    • GSuite

  • Asynchronous

Analysis

Performance & Needs Analysis

  • Stakeholder Interviews

  • SME Interviews

  • Performance/Task Analysis

  • Action Mapping

Training Needs Assessment

  • Instructional Analysis

  • Learner Analysis

  • Environmental Analysis

Delivery + Facilitation

Online Program Delivery

  • Multimedia Presentation (Mayer)

  • Visual Design

  • Message Design

 

Training & Workshop Facilitation

  • Gagne's Nine Events

  • Authentic Learning

Learner Support

  • Scaffolding

  • Coaching

Project Management

Agile Management

  • Trello

  • Asana

  • Jira

  • TDist

  • Microsoft Project

 

Content Management

  • iCloud

  • OneDrive

  • Dropbox

  • GDrive

Design

Frameworks:

  • Backwards Design

  • 6Ds

  • ADDIE

  • SAM/Agile Design

 

Writing Learning Objectives

  • Bloom's Taxonomy

  • ABCD

Assessments

  • Formative

  • Summative

Content & Activities

  • Knowledge Check

  • Reflection

  • Deliberate Practice

  • Collaborative Learning

Evaluation + Improvement

Formative

  • Rapid Prototyping

  • Usability Evaluation

 

Summative

  • Performance

    • Level 4 - Results

    • Level 3 - Behavior Change​

  • Training Program

    • Level 1 - Satisfaction

    • Level 2  - Learning

Managing + Leading People

Strengths-Based People Management

Running Meetings

Coaching

Servant Leadership

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